[The corporate managers at IBM] know that data processing is permanent and it doesn't matter what technology is used; an abacus will do just as well as nose counting. They added one other thing "We are in the business of pattern recognition." That's their pet phrase and I think this is the business that we are all in the business of an electric society is pattern recognition. Now in regard to a normal activity like instruction or education, if you were to ask a teacher, an ordinary person, "What is the business you are in?" he would say instruction; instructing the young. He would be wrong.
“Television in a New Light”, in The Meaning of Commercial Television, 1967, p 103
Year: 1967
Chapter:
Pattern Recognition
Notes: [confirm and please clarify who “they” are at the opening – IBM?]
Compiled by William Kuhns
© 2026, The Estate of Marshall McLuhan
© 2026, The Estate of Marshall McLuhan